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<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">Dear
<B><I>HeinOnline</I></B> subscribers,<o:p></o:p></SPAN></P>
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style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">We
continually test <B><I>HeinOnline</I></B>'s functionality to ensure that
<B><I>HeinOnline</I></B> operates correctly and efficiently with new and
upgraded web browsers and other software commonly used around the world.<SPAN
style="mso-spacerun: yes"> </SPAN>As we certify these new and upgraded
products, we include them on our Technical Requirements page
(http://heinonline.org/front/front-tech).<o:p></o:p></SPAN></P>
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style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">It has
come to our attention that at least one <B><I>HeinOnline</I></B> subscriber is
using Nitro PDF.<SPAN style="mso-spacerun: yes"> </SPAN>After researching
and testing Nitro PDF, we cannot certify this product for use with
<B><I>HeinOnline</I></B>.<SPAN style="mso-spacerun: yes"> </SPAN>We spoke
to representatives of Nitro PDF, and unfortunately they do not plan to upgrade
their product in the foreseeable future to work properly with scanned PDF images
(which is the format of the pages in <B><I>HeinOnline</I></B> and countless
other online image-based databases).<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">Should
you have any questions about this matter, please contact Daniel Rosati<B> </B>at
drosati@wshein.com or (800)-828-7571 ext. 103 in North America, or (716)
882-2600 ext. 103 outside North America.<o:p></o:p></SPAN></P>
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style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">Sincerely,<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt"> <o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">Daniel
P. Rosati<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">Senior
Vice-President<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">William
S. Hein & Co., Inc.<o:p></o:p></SPAN></P>
<P class=MsoNormal style="MARGIN: 0in 0in 0pt"><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt">1285
Main Street<o:p></o:p></SPAN></P><SPAN
style="FONT-SIZE: 10pt; FONT-FAMILY: Arial; mso-bidi-font-size: 12.0pt; mso-fareast-font-family: 'Times New Roman'; mso-ansi-language: EN-US; mso-fareast-language: EN-US; mso-bidi-language: AR-SA">Buffalo,
New York 14209-1987</SPAN></FONT></DIV></BODY></HTML>